To help answer any queries you may still have, please view from the list of frequently asked questions about supporting St John below

What is St John’s charity number?

St John is a registered charity (Charitable Trust CC35255).

Any donation made over $5 is tax deductible.

Please note that the Supporter Scheme is a subscription to a service and is not tax deductible.

How can I support / donate to St John?

Donors are critical to our work here at St John. Without them, we simply wouldn’t be able to help as many people as we do.

Join Team Green:

You can join team of dedicated donors who provide critical monthly backup to St John frontline services.

Your dependable support ensures that our caring frontline teams can do their very best for you, your family and your community. Click here to join Team Green now.

Make a one-off donation:

You can also make a one-off donation to St John. Your donation will help ensure people across New Zealand have access to an ambulance when they need it most. Click here to donate.

If I want people to give a donation to St John in memory of a friend or family member what do I do?

Donations in lieu of flowers and other ‘in memory’ gifts are gratefully accepted by St John. By clicking on our Donate button you will be directed to our online donation facility, and asked to select what you would like your donation to support. Simply select ‘Donation in memory’. You’ll also be able to enter in details about the person you are remembering.

How can I leave a bequest to St John?

If you already have a Will that does not include a bequest to St John, but would like to include one, you do not have to prepare an entirely new will.  A simple modification to your existing Will can be made by adding a codicil (a codicil is a supplement to a Will that is intended to alter or modify it). We recommend that your legal advisor help you when making changes to your existing Will to make sure it is legally binding.

If you would like to discuss leaving a bequest to St John please contact our Customer Service Centre.

Please note that any bequest inquiries will be treated in the strictest confidence by St John.

What is the ambulance membership

If you need an ambulance in a non-accident medical emergency such as a stroke or heart attack, there is usually a fee of $98 for the service. With an ambulance membership from the Supporter Scheme, these fees are waived. An ambulance membership gives you peace of mind that in a medical emergency you can simply concentrate on your health and not the bill.

Please note: An ambulance membership does not guarantee you an ambulance. We triage all calls and ensure the right level of care is provided. If you phone for something urgent or potentially life-threatening, our emergency medical dispatchers will arrange an ambulance to get to you as soon as possible.

If you call for something that suggests you are not in immediate life-threatening danger, you may be phoned back by a registered nurse or paramedic who will ask you further questions to determine the best care for you. This is called our Clinical Hub. Receiving care and advice from a nurse or paramedic over the phone for non-urgent/non-life-threatening conditions enables you to receive the care you need sooner and closer to home.

The Clinical Hub also helps keep ambulances available for you if you do have a life-threatening condition and enables us to get to you as quickly as possible.

Visit the ambulance membership page

What benefit is it to me to have an ambulance membership?

By joining the Supporter Scheme you: 

  • Get your ambulance fees waived if you are treated by an ambulance officer and/or transported because of a medical emergency, anywhere in New Zealand that St John operates. 
  • Can be prepared for unexpected medical emergencies. 

Note. When you call 111 St John will assess your emergency and help find the best care for you. The best care for you may not be an ambulance. The main benefit of our ambulance membership is that if you do require an ambulance you will not have to pay the standard part charge fees. 

Read more about our Clinical Hub here and see what happens when you call 111. 

How much does it cost to get an ambulance membership?

There are three membership options available:

  • Individuals pay $55 a year
  • A joint subscription is $75 a year for two people living permanently at the same address
  • Households pay $90 a year, which covers three or more people living permanently at the same address

All membership option prices include GST. Membership lasts for 12 months and starts from the day of payment.

Visit the ambulance membership page on this website >>

Is my ambulance membership fee tax deductible?

No, ambulance membership fees are not tax deductible. The ambulance membership from the St John Supporter Scheme is a subscription for a service. The IRD makes a distinction between making donations to a charity and paying subscription fees. Donations of $5 or more made on top of your membership are tax deductible and a receipt will be sent with your membership information. 

Can a rest-home or business be part of the Supporter Scheme?

Residents of retirement villages, who are in independent living accommodation, are eligible to subscribe to and benefit from the Scheme.

If you are in rest home level care or have an MSD accredited alarm (including a St John Medical alarm) your ambulance part charges may be paid on your behalf by your service provider. In which case you may not need a membership.

Groups or businesses may arrange to purchase memberships on behalf of their employees. The membership would cover the employee - wherever they were, not just while at school or at work.

How can I make payment?

NEW CUSTOMERS

Sign up online using a debit/credit card, or by using Account2Account, or:

Contact our Customer Service Centre.

How can I renew my membership?

Renew online using a credit card or by using Account2Account, or:

By contacting our Customer Service Centre, or;

Via internet banking > Set up a bill payment to St John 12 3244 0023915 50 and include your membership number and Principal name in reference and particulars.

Here’s more information about the payment options available for you.

Is the ambulance membership available everywhere in NZ?

St John provides services all over New Zealand excluding Wellington and the Wairarapa, these areas are covered under a different service. We welcome membership applications from all over New Zealand. You will be covered should you need an ambulance anywhere in New Zealand where St John ambulance operates.

Visit the St John ambulance membership page on this site to find out more >>

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