We do our best to provide great ambulance and community services across New Zealand, but if you feel our service isn’t up to standard then please tell us about it

Covid-19 Pandemic: We will continue to record, review and respond to any complaints, as time allows, during this national emergency. Unfortunately, due to St John’s increased workload and staffing constraints (caused by Covid-19 response) there may be processing delays. We appreciate your patience and understanding during this time. For further information on our response plan, please see our Covid-19 page.

Please complete the feedback form below, send us an email at info@stjohn.org.nz, or if you'd like to speak to one of our representatives please call 0800 STJOHN (Monday - Sunday 7am - 7pm)

The full complaint process is explained in the document Complaints Management Procedure (updated January 2019).

Complaint Details

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